This Privacy Policy explains how EasySwap ("we," "us," or "our") collects, uses, and protects your information when you use our website, mobile application, and battery swapping services (collectively, the "Services"). By using our Services, you agree to the terms of this policy.

 

1. Information We Collect

 

We collect different types of information to provide and improve our Services.

 

a. Personal Information

 

This is information you provide directly to us, such as:

• Contact Information: Name, email address, phone number.

• Account Details: Username, password, and other registration information.

• Payment Information: Details related to your payment method, though we do not store full credit card numbers. This information is processed by a secure third-party payment processor.

• Vehicle Information: Details about your electric vehicle (e.g., make, model, VIN), which is necessary to ensure battery compatibility.

 

b. Usage and Technical Data

 

We automatically collect information about how you use and interact with our Services:

• Location Data: We collect precise location data from your device to help you find the nearest swapping stations. You can disable this feature in your device settings, but it may affect the functionality of our service.

• Device Information: IP address, device type, operating system, and unique device identifiers.

• Usage Data: Information about your interactions with the app, such as the pages you visit, the time and date of your visits, and the duration of your sessions.

• Transaction History: Records of your battery swaps, including location, time, and date.

 

2. How We Use Your Information

 

We use the collected information for several purposes:

• To Provide Services: To enable you to use our battery swapping service, process transactions, and manage your account.

• To Improve and Personalize: To understand user behavior, troubleshoot issues, and enhance the user experience.

• To Communicate with You: To send you transaction confirmations, service updates, security alerts, and customer support messages.

• For Marketing: To inform you about promotions, new services, and special offers. You can opt out of marketing communications at any time.

• For Security: To detect and prevent fraud, protect against unauthorized access, and ensure the safety of our Services and users.

• For Legal Compliance: To comply with legal obligations and respond to requests from government authorities.

 

3. How We Share Your Information

 

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, data analysis, and marketing. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

• Legal Reasons: We may disclose your information if required by law or in response to a valid legal process, such as a subpoena or court order.

• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

 

4. Your Choices and Rights

 

You have control over your information:

• Access and Update: You can access and update your account information through the app or by contacting us.

• Location Data: You can disable location tracking through your device's settings.

• Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails.

• Account Deletion: You can request the deletion of your account and personal data by contacting us. We will fulfill your request unless we are required to retain the information by law.

 

5. Data Security

 

We implement reasonable security measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

 

6. Changes to this Policy

 

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or within the app. Your continued use of our Services after the changes take effect constitutes your acceptance of the new policy.

 

7. Contact Us

 

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: hello@bluehelmet.in

• Phone: +91 98109 15147

• Address: L-6 First Floor CR Park, New Delhi 110019